Refund policy

The Consumer has a statutory right of withdrawal of fourteen (14) calendar days to withdraw from the contract without giving any reason. This period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer (other than the carrier), took physical possession of the goods.
To validly exercise the right of withdrawal, the Consumer must inform Nutrisan NV of their decision before the expiry of the withdrawal period by means of an unambiguous written statement. This must be done in advance by email to: info@nutrisan.com and may use the model withdrawal form. (see below)
The Consumer will then receive the necessary return instructions. The goods must be returned without delay and in any event no later than fourteen (14) calendar days after the date of notification of withdrawal to the following address: Nutrisan NV, Oude Molenstraat 94, 9100 Sint-Niklaas, Belgium. The direct costs and risk of the return shipment are borne entirely by the Consumer.

The products must be in an impeccable, completely unused and undamaged condition. They must be returned in the original, unopened and undamaged packaging. If the product or packaging has in any way diminished in value due to handling that goes beyond what is necessary to establish the nature and characteristics of the product, Nutrisan NV reserves the right to deduct the depreciation from the refund or to refuse the return in full.

In accordance with Article VI.53, 5° of the Belgian Code of Economic Law, the right of withdrawal may under no circumstances be exercised for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal (such as the plastic film, the sealing strip or the cap seal) has been broken after delivery. For hygiene reasons, opened, partially used or used food supplements will NEVER be accepted for return or refunded.
If all strict conditions are met, Nutrisan NV will refund the amounts received from the Consumer for the products in question, including standard delivery costs (excluding any additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery offered by Nutrisan NV). The refund will be made within 14 calendar days from the day on which Nutrisan NV is notified of the withdrawal. Nutrisan NV nevertheless reserves the legal right to withhold the refund until it has actually received all the goods back, or until the Consumer has conclusively demonstrated that they have returned the goods, whichever occurs first.

 

MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
— To
[the company must enter its name, address and email address here]
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— I/We (*) hereby give notice that I/we (*) withdraw from our contract for the sale of the following goods (*)/provision of the following service (*)
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— Ordered on (*)/Received on (*)………………………………………………………………………………………………………
— Name(s) of consumer(s) …………………………………………………………………………………………………………
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— Address of consumer(s) ………………………………………………………………………………………………………………………
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— Date …………………………………………………………………………………………………
— Signature of consumer(s)
(only if this form is submitted on paper)
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(*) Please delete as appropriate.